FAQs

How can I contact NERO?
You can contact us anytime at admin@nerohq.co Our customer support team will be happy to assist you.

Do you ship worldwide?
Yes, we offer worldwide shipping.

Where do you ship from?
Our products are shipped from carefully selected partner warehouses to ensure quality control and reliable delivery.

Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to make a change or cancel your order, please contact us within 12 hours of placing it.
Requests made after this timeframe may not be possible once the order has been processed. If your order has already shipped, it can be returned for a refund after delivery.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal.

When will my order be processed?
Orders are typically processed within 1–3 business days. Please allow additional time during holidays or promotional periods.

How long will it take to receive my oder? 
Estimated delivery time is 7-21 business days depending on location.

Will I receive a tracking number?                                                                                               Yes. Once your order has shipped, you’ll receive a confirmation email with tracking details.

What if I don't receive my order?                                                                                                    If you don't receive your order within 30 days after shipping, you are eligible for a full refund or replacement.

Will I be charged with customs and taxes?                                                                        Prices include all applicable taxes at checkout where required. In rare cases, local customs authorities may apply additional charges. If you have questions, contact our support team.